Wholesale ordering · Step 07 of 07

Step 7: Prepare, Check and Dispatch the Plants

Preparation follows the approved plant list and packing plan. Before handover, the order details, package information and available shipment records are checked together.

Rooted plant stems grouped on a preparation-area floor — Preparation is matched to the agreed root format and plant presentation. Photo: our previous company website.

You provide

Final consignee and agent contact confirmation
Any agreed receiving references or marks
Availability to review outstanding dispatch questions

We confirm

Preparation against the approved order
Package counts and shipment information
Dispatch records and the receiving handover details

Before the next step

Material changes have been discussed
Package and document details are checked
Receiving contact knows the shipment arrangement

Check the prepared selection

Preparation uses the accepted plant names, quantities, size ranges and root or pot format. Visible condition and presentation are reviewed against that agreement. Where photos or an order update are part of the agreed review, connect them to the list items so you can identify the relevant batch. If an item must change, discuss the proposed adjustment and any effect on quantity or cost before the changed selection is dispatched.

Complete packing and package information

Plants are prepared with the protection agreed for their format and route. Package counts, handling marks and labels should match the shipping arrangement. Final packed dimensions or weight may be needed to confirm freight details. Where these differ from an earlier estimate, any material cost or route change should be discussed according to the accepted quotation rather than silently added to the plan.

Worker applying protective wrapping to tree trunks beside transport equipment — Protective handling is planned around plant size and structure. Photo: our previous company website.

Review documents and handover details

Check the consignee, destination and plant information used in the confirmed document arrangements. Ask how original documents, copies and other shipment records will be supplied where applicable. Confirm the receiving agent and the planned handover point. The required paperwork depends on the specific order and destination, so the dispatch record should follow the agreed scope instead of a generic certificate list.

Follow the shipment and prepare for receipt

After dispatch, ask for the available tracking, transport or handover reference appropriate to the selected route. Confirm who will coordinate receiving and which updates the buyer can expect. Transit and arrival depend on the carrier and destination arrangements; use the shipment information provided for the actual order. Plan the receiving location, handling space and relevant plant-care questions before the shipment reaches you.

Report a receiving issue clearly

On receipt, compare the package count and visible contents with the supplied order and shipment records. If something needs review, keep the relevant labels and packing, take clear photographs and contact the team with the order reference and affected item numbers. This creates a useful record for discussing the issue under the agreed ordering terms. Keep follow-up questions tied to the same order so they can be handled efficiently.

Your receiving checklist

Before handover: Confirm package count, agreed labels, receiving contact and the shipment reference that will be available for the chosen transport mode.
At receipt: Keep the order and shipment records accessible. Compare visible packages and contents, and take clear photographs if an item needs review.
Follow-up: Contact the team with your order reference, affected item numbers and relevant photos. Retain labels and packing for a clear discussion under the agreed ordering terms.